I became an E*Trade customer when they bought Harris Direct Brokerage... E*trade seems to work fine, but it's been almost a month and they haven't resolved a fairly serious customer service issue for me. E*Trade is too big to miss my account if I move it, so maybe arbitration is in the future... I may end up being a happy customer, but they have a really big mountain to climb. I can't recommend them to any family or friends at the moment.
27 January, 2006
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